Office (704) 821-1212

Emergency Service Line (704) 993-7091

3904 - B Sardis Church Rd., Monroe, NC 28110

Email Address:  Servicetech@americafirstheating.com

"Building Relationships....One Customer at a Time" 

CUSTOMER SATISFACTION SURVEY

        Contact Information

Name :       

Address:    

Zip:               

Telephone: 

Email:          

Survey Questions  
 
Date of Service :

What did we do for you today?

 What type of system do you currently have ?

How did you hear about us ?

Please rate our OFFICE STAFF

Name of Office Staff  :

1)  Answering the Phone      Poor    Ok    Good    Great   

2)  Answering your Questions    Poor      Ok    Good    Great

3)  Informative on Products    Poor      Ok    Good    Great

4)  Cheerful    Poor      Ok    Good    Great

5)  Did they satisfy your needs?  Poor      Ok    Good    Great

Questions or comments concerning your interaction with the office staff may be entered below. 

 

Please rate your TECHNICIAN

Name of Technician  :

 

6)  Prompt     Poor    Ok    Good    Great

7)  Professional    Poor    Ok    Good    Great

8)  Courteous    Poor    Ok    Good    Great

9)  Knowledgeable        Poor    Ok    Good    Great

10)  Appearance    Poor    Ok    Good    Great

11)  Work Area Cleaned    Poor    Ok    Good    Great

12) Were you satisfied?     Poor    Ok    Good    Great

Questions or comments concerning your interaction with the technician may be entered below.

Any other comments or concerns that you may have, we welcome your feedback!!!  We can't grow and improve without your help!

    

                               

 

 





To create a customer relationship we must treat each customer as we would like to be treated! 

 At America First Heating and Cooling we strive to deliver outstanding service to each and every customer.  We always welcome feedback and comments, so please take a moment to fill out this simple survey to let us know how we did. 

 As our way of saying THANK YOU to our customers, we will take an ADDITIONAL 10% of your next service!     

Thank you for your comments!!!